Delivery / Return Policy

DELIVERY AND RETURN POLICY:


Electronic Delivery / Installation:

Our software products are generally delivered via Electronic Delivery/Installation, Free of charge:
Upon purchasing a software license, you will be contacted within 1 business day to schedule the software installation. At that time, you may tell us if you wish to have a CD shipped to you. The cost for Shipping & Handling of a CD would be $19 via USPS Priority Mail within the USA. Shipments outside the USA will be at a higher rate.

Third-Party Software and Hardware Products:
Third-party software and hardware products, such as: ERIT hardware (data collectors, downloader, iButtons, brackets); Caller-ID hardware (routers), etc. may be shipped directly from the manufacturer/supplier and may have different shipping time-frames. **NOTE: Shipping charges on third-party hardware vary depending on items and quantities ordered and cannot be predetermined. We will notify you of the charges as we confirm your order.

Sales Tax:

California Residents: CA Sales Tax applies to order total when a CD is requested and/or on third-party harware purchases, in addition to the Shipping & Handling costs.We will notify you of the exact amount within 1 business day.

Return Policy: 
You may return the product within 15 days of receipt for a full refund if all of these conditions apply: 1) the product has not been installed, 2) the CD package is unopened, and 3) the package is undamaged. All refunds are less shipping/handling costs. Please reference our Software Licensing Agreement and Warranty.

Warranty:
The original electronic distribution media containing the software is warranted to be free from defects for a period of 30 days from shipping. If it is found to be defective, return it postage paid to our address, on the Contact Us page, we shall replace it free of charge. This is our sole warranty of the product, and we specifically disclaim any and all other implied or express warranties, representations, or conditions, whether warranty of fitness for a particular purpose, warranty of merchantability, or any others.

Software Licensing Agreement and Warranty:
All of our software products are licensed under the terms of our Software Licensing Agreement and Warranty. Please read it carefully.

Please contact us if you have any questions

email:
info@ritam.com - Telephone: US/Canada: 800-662-8471 - Int'l: 925-478-2732
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