Article PRO Takes Their Business to the Next Level! January 2024, by Mark Billings, Product Manager, Ritam Technologies, LLC Problem: Ray’s Sanitation LLC of WI was spending too much time managing routes and billing with Excel  and QuickBooks  . Routes needed daily updates, and billing required 20+ hours to process during the busy season. That left little time for owner, Megan Wilson who runs the office, to focus on other important tasks. Solution: Adam and Megan Wilson were anxious to search for a program they would make running their business more efficient and asked around, including the Facebook  Portable Toilet Network. Summit Rental System from Ritam Technologies, LLC came highly recommended, and after a demo, decided on this software. It includes the desktop app for data entry, route planning and monitoring, billing, and accounting functions, plus the iOS mobile app for technicians. Results: With support from Ritam and extra weekend time familiarizing, Megan was creating routes within a few days. Billing was right behind that, and mobile apps came up instantly, showing each job, voice navigation, proof of service, and progress monitoring from the office. Adam suggested route overviews, so technicians know of pending deliveries and pickups before leaving, and Ritam quickly implemented it. “I wouldn’t trade it for anything. Our goals have been met 100%, and I can’t say enough about how easy the routing and billing are. Pickups are billed out immediately, through a single touch,” Megan says. “Going into this, we were concerned, even scared that we wouldn’t get the support we needed when we needed it, but our experience has been great. It’s good to have someone listening and actually acting on our feedback.”