The following are the most frequently asked questions about the use and management of our Summit line of software products.

• Requirements
• Licensing Software
• Training
• Support
• Updates and Upgrades

Q: What hardware and operating system software are required for Summit?

A: For the Microsoft® Windows® XP based products, each station must have Windows® 98 or better, video accelerator card, at least one sharable CD-ROM on the network and one laser- or ink-jet type printer, and depending upon operating system 128 MB (Win/98) to 256 MB (Win/XP) or 512 MB (Vista/7) memory (minimum). For networking, a 100 Mbps (high speed) router or switch is recommended instead of using a hub. 1 Gbps (ultra speed) network cards, cables, and router would further improve performance, especially important with larger databases and networks. Server requirements are similar. Windows® Vista/7 have their own requirements, which can be found on the Microsoft® web site or through your computer retailer. Mac® users must currently install Parallels® or run BootCamp® to run Summit within Windows®. (Stay tuned for an improved approach for Mac® users in late 2010!) Summit ships with a run-time version of Microsoft® Access, which means that once you have the computer and Windows®, you're ready to install and run Summit!

Q: How do I license the software?

A: We recommend that you first take the time to review the product information and video demonstration before making a decision to license the product. Once you have made an informed decision, you may place your order on-line or by contacting us at:

Ritam Technologies, LP
P.O. Box 191220
Boise, ID 83719-1220 USA
US/Canada: 800-662-8471
International: 208-629-4462
Fax: 208-939-7827
E-Mail: info@ritam.com

Q: How can I obtain training?

A: 30 days of free telephone training support are included with program licensing. Also included are: 1) Setup guide, 2) User's guide, 3) As a Summit user, you may log in to access areas of this website reserved for existing licensed Summit users only, where you can look up the latest information on program updates and upgrades, scheduled Power User seminars, answers to the most frequently asked questions on technical and training support issues, and more. You may also schedule time with our specialized trainer and a remote connection for a walk-through. On-site training or training in our offices is available for an additional cost.

We also offer an Essential Training service subscription, which offers balanced monthly payments automatically charged to your credit card and provides up to 2 hours of training each month.

Training is available at 208-629-4462 (9:00am - 4:30pm Mountain Time, Mon-Fri -- Use 'Technical Support' telephone number (below) in emergencies). E-Mail: training@ritam.com

Our training and mastering video library with hundreds of help videos is constantly expanding and is available online 24/7 by subscription only. The cost of subscriptions depends upon the product, and a discount is available when combined with training support and/or technical support subscriptions. All subscriptions are subject to automatic credit card payment and 3-month minimums but may be canceled at any time after the minimum and prior to next period's billing.

Q: How do I obtain technical support?

A: No-cost technical support is available for product warranty issues for the current product version and for the occasional, quick question/answer for the life of the program.

We also offer an Essential Technical Support service subscription, which offers balanced monthly payments automatically charged to your credit card and provides up to 1 hour of technical support each month. This offers substantial savings over the standard time and materials hourly charge.

Technical Support is available at 208-939-7825 (9:00am - 4:30pm Mountain Time, Mon-Fri -- Forwarded to mobile phone Sat/Sun/Holidays). E-Mail: support@ritam.com

Q: How can I obtain product updates?

A: We draw a distinction between updates (smaller revisions within the same overall version, e.g., 4.00 versus 4.01) and upgrades (major version changes, e.g., 3.24 versus 4.01). Call us or go to the Summit user area of this website for details on the latest updates and upgrades available.

Upgrades are major, substantial changes to the system to a new major version number (e.g. version 3.x to 4.x). Cost is 60% of the current licensing cost for your system as configured (i.e., a 40% discount from a new license today), which includes all changes to date and professional data upgrading (any labor required to update your Summit data structures) but does not include additional training labor (not normally required). Exception: If greater than one major version difference, 2 hours of tech support labor will be charged for upgrading the data structure.