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FREQUENTLY ASKED QUESTIONS:
Q: What hardware and operating system software are required for Summit? A: Each station must have Windows® 7 or higher, video accelerator card, at least one sharable CD-ROM on the network and one laser- or ink-jet type printer, and depending upon operating system 256 MB (Win/XP) to 512 MB (Vista) to 1 GB (Win7/8/10) memory (minimum). For networking, a 100 Mbps (high speed) router or switch is recommended instead of using a hub. 1 Gbps (ultra speed) network cards, cables, and router would further improve performance, especially important with larger databases and networks. Server requirements are similar. Windows Vista/7/8/10 have their own requirements, which can be found on the Microsoft® web site or through your computer retailer. Mac® users must currently install Parallels® or run BootCamp® to run Summit within Windows. (Stay tuned for an improved approach for Mac® users!) Summit ships with a run-time version of Microsoft® Access, which means that once you have the computer and Windows, you're ready to install and run Summit! Q: How do I license the software? A: We recommend that you first take the time to review the product information and video demonstration, or schedule a live demo, before making a decision to license the product. You may request a quote and place your order by contacting us at: Ritam Technologies, LLC Q: What's included with my software license? A: See Software Licensing Options for details. Q: Can I run the Summit software on the "Cloud"? Some services offer remote backup of your data and program automatically. This is a critical feature, but keep in mind that you usually pay for each element of their service. Depending upon your choice of vendor, it can start at around $30 per user. Ask us for specifics as you begin your price shopping to ensure you get what you really need and not over-pay.
Additional Training Support is available as follows:
Training Support: 925-478-2730 (Option 2) (Monday through Friday 8:00am - 4:30pm Pacific Time)
E-Mail: training@ritam.com
A: Technical Support: No-cost technical support is available for product warranty issues for the current product version (or up to two prior versions) and for the occasional, quick question/answer. However, additional technical support is available as follows:
Additional Technical Support is available as follows:
Technical Support for Version 4 and older products: 925-478-2730 (Option 3) (Monday through Friday 8:00am - 4:30pm Pacific Time)
E-Mail: support@ritam.com Technical Support for Version 5 products: 925-478-2730 (Option 4) (Monday through Friday 7:00am - 5:30pm Pacific Time) E-Mail: randd3@ritam.com Q: How do I obtain updates and upgrades on my program? A: Updates (when available) are for program warranty issues. Updates are included for the current product version only. Q: How do I upsize my program edition? Q: What is the Continuity Plan? The Continuity Plan can be paid for on a monthly or annual basis.
What's included:
For those with Standard Licensing, the Continuity Plan is the method of obtaining the benefits desired while keeping the monthly costs to a minimum. See Software Licensing Options for additional details. |
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Please contact us if you have any questions or to schedule an on-line demo.
email: info@ritam.com - Telephone: US/Canada: 800-662-8471 - Int'l: 925-478-2730 ![]() |