PRODUCTS & SERVICES
FREQUENTLY ASKED QUESTIONS:
Q: What hardware and operating system software are required for Summit?
A: Each station must have Windows® 7 or higher, video accelerator card, at least one sharable CD-ROM on the network and one laser- or ink-jet type printer, and depending upon operating system 256 MB (Win/XP) to 512 MB (Vista) to 1 GB (Win7/8/10) memory (minimum). For networking, a 100 Mbps (high speed) router or switch is recommended instead of using a hub. 1 Gbps (ultra speed) network cards, cables, and router would further improve performance, especially important with larger databases and networks. Server requirements are similar. Windows Vista/7/8/10 have their own requirements, which can be found on the Microsoft® web site or through your computer retailer. Mac® users must currently install Parallels® or run BootCamp® to run Summit within Windows. (Stay tuned for an improved approach for Mac® users!) Summit ships with a run-time version of Microsoft® Access, which means that once you have the computer and Windows, you're ready to install and run Summit!
Q: How do I license the software?
A: We recommend that you first take the time to review the product information and video demonstration, or schedule a live demo, before making a decision to license the product. You may request a quote and place your order by contacting us at:
Ritam Technologies, LLC
Q: What's included with my software license?
A: See Software Licensing Options for details.
Q: Can I run the Summit software on the "Cloud"?
Some services offer remote backup of your data and program automatically. This is a critical feature, but keep in mind that you usually pay for each element of their service. Depending upon your choice of vendor, it can start at around $30 per user. Ask us for specifics as you begin your price shopping to ensure you get what you really need and not over-pay.
Additional Training Support is available as follows:
Training Support: 925-478-2730 (Monday through Friday 8:00am - 4:30pm Pacific Time)
A: Technical Support:
No-cost technical support is available for product warranty issues for the current product version (or up to two prior versions) and for the occasional, quick question/answer. However, additional technical support is available as follows:
Additional Technical Support is available as follows:
Technical Support: 925-478-2730 (Monday through Friday 8:00am - 4:30pm Pacific Time)
Q: How do I obtain updates and upgrades on my program?
A: Updates (when available) are for program warranty issues. Updates are included for the current product version only.
Q: How do I upsize my program edition?
A: If you licensed the software through Standard Licensing, you will receive credit for your original licensing purchase when you upsize to the next edition (i.e. Lite to Plus, Plus to Pro, Pro to Deluxe, or Deluxe to Premium), and you will only need to pay the difference. If you licensed the software through Monthly Licensing, you simply start paying the monthly cost of the next edition. We will provide the latest version with your upsized system.
Q: What is the Continuity Plan?
The Continuity Plan can be paid for on a monthly or annual basis.
For those with Standard Licensing, the Continuity Plan is the method of obtaining the benefits desired while keeping the monthly costs to a minimum.
See Software Licensing Options for additional details.
Please contact us if you have any questions or to schedule an on-line demo.
email: email@example.com - Telephone: US/Canada: 800-662-8471 - Int'l: 925-478-2730