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FREQUENTLY ASKED QUESTIONS:
The following are the most frequently asked questions about the use and management of our Summit Array of software products.
- Requirements
- Licensing Software
- Running Summit on the "Cloud"
- Training
- Support
- Updates and Upgrades
- Video Training Access
- Upsizing Editions
- Continuity Plan
Q: What hardware and operating system software are required for Summit?
A: Each station must have Windows® XP or higher, video accelerator card, at least one sharable CD-ROM on the network and one laser- or ink-jet type printer, and depending upon operating system 256 MB (Win/XP) to 512 MB (Vista) to 1 GB (Win7/8/10) memory (minimum). For networking, a 100 Mbps (high speed) router or switch is recommended instead of using a hub. 1 Gbps (ultra speed) network cards, cables, and router would further improve performance, especially important with larger databases and networks. Server requirements are similar. Windows Vista/7/8/10 have their own requirements, which can be found on the Microsoft® web site or through your computer retailer. Mac® users must currently install Parallels® or run BootCamp® to run Summit within Windows. (Stay tuned for an improved approach for Mac® users!) Summit ships with a run-time version of Microsoft® Access, which means that once you have the computer and Windows, you're ready to install and run Summit!
Q: How do I license the software?
A: We recommend that you first take the time to review the product information and video demonstration before making a decision to license the product. Once you have made an informed decision, you may place your order on-line or by contacting us at:
Ritam Technologies, LLC
P.O. Box 2596
Antioch, CA 94531 USA
US/Canada: 800-662-8471
Local & International: 925-478-2732
Fax: 925-956-7589
E-Mail: Sales: sales@ritam.com
E-Mail: General Info: info@ritam.com
A: Your software license includes:
- For Monthly Licensing (A Recurring Monthly Cost)
- 30-day telephone/internet support - starts at program activation
- 24/7 access to online training video library - unlimited
- Training Q&A - occasional quick question/answer
- Training Walk-throughs - short, guided walk-through sessions
- Program Updates - as available
- Program Upgrades - as available
- New Program Releases - 1 month before general release
- Exclusive discount offers
- eBook on increasing profits - as available
Enrollment in Monthly Licensing requires 3 months be paid in advance and a 12-month minimum enrollment. Your initial 3-month payment will constitute your authorization for recurring, automatic monthly credit card payments which will occur on or around the 1st of each month, starting on month 4. After the initial 12-month minimum enrollment, you will receive a renewal reminder. Upon renewal, a re-enrollment code will be provided. Ritam reserves the right to change the terms at the end of each enrollment period.
- For Standard Licensing (A One-Time Upfront Cost)
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30-day telephone/internet support - starts at program activation
- 60-day access to online training video library
- Training Q&A - occasional quick question/answer
- Program updates - as available
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Switch to Monthly Licensing or sign up for our Continuity Plan to receive unlimited access to training videos, upgrades, training walk-throughs, and other added benefits and special offers.
Q: Can I run the Summit software on the "Cloud"?
A: Yes! If you have remote users, various offices sharing data, or just want to relieve yourself of the worries of maintaining your own computer network server, a cloud server is a great option. With one small change, we can even optimize performance for remote server access. You just have to have fast and stable Internet connections, and you're good to go!
Q: How can I obtain training?
A: 30 days of free telephone/internet training support are included with program licensing, as well as 60-day access to online training videos. Also included is access to areas of this website reserved for existing licensed Summit users only, where you can look up the latest information on program updates and upgrades, answers to the most frequently asked questions on technical and training support issues, training videos, and more. You may also contact us for the occasional quick question/answer at no charge.
For those subscribed to our Monthly Licensing or Continuity Plan, there are additional training benefits: 1) Unlimited, 24/7 access to online training videos, and 2) Short, guided walk-throughs, which may be scheduled with our specialized trainer and a remote connection.
After the initial 30 days expire, dedicated training is charged in 10 minute increments, as needed. On-site training or training in our offices is available for an additional cost. On-going access to our training video library with hundreds of help videos is available online 24/7 through Monthly Licensing subscription of our programs or subscription to the Continuity Plan (below).
Training is available at 925-478-2731 (8:00am - 4:30pm Pacific Time, Mon-Fri -- Forwarded to mobile phone on Sat/Sun/Holiday for emergencies). E-Mail: training@ritam.com
Q: How do I obtain technical support?
A: No-cost technical support is available for product warranty issues for the current product version (or up to two prior versions) and for the occasional, quick question/answer. Technical support is charged in 5 minute increments, as needed.
Technical Support is available at 925-478-2730 (8:00am - 4:30pm Pacific Time, Mon-Fri -- Forwarded to mobile phone on Sat/Sun/Holiday for emergencies). E-Mail: support@ritam.com
Q: How do I obtain updates and upgrades on my program?
A: Updates (when available) are for program warranty issues. Updates are included for the current product version only.
Upgrades differ from Updates. Upgrades are new versions that include enhancements of the program and are available automatically to Monthly Licensing or Continuity Plan subscribers and for a separate charge for others.
Contact us for the latest information.
Q: My initial 60-day training video access is almost up; what are my options for continued access?
A: You have two options: 1) Subscribe to Monthly Licensing or 2) Subscribe to the Continuity Plan (below).
Q: How do I upsize my program edition?
A: If you licensed the software through Standard Licensing, you will receive credit for your original licensing purchase when you upsize to the next edition (i.e. Lite to Plus, Plus to Pro, Pro to Deluxe, or Deluxe to Premium), and you will only need to pay the difference. If you licensed the software through Monthly Licensing, you simply start paying the monthly cost of the next edition. We will provide the latest version with your upsized system.
Please contact us to make the necessary arrangements.
Q: What is the Continuity Plan?
A: This 12 month, renewable, discount subscription plan allows users to keep their program current on a constant basis. To be eligible to enroll, you must subscribe within 12 months of having licensed our programs. All updates and upgrades are included. An additional benefit is continuous access to the training video library for your program. The Continuity Plan can be paid for on a monthly or annual basis, but it must be fully paid before any upgrades are installed. You may subscribe right away and pay on a monthly basis so that you stay current constantly and don’t give up access to training videos after the initial 60 days.
Continuity Plan includes:
- 24/7 access to online training video library - unlimited
- Training Q&A - occasional quick question/answer
- Training Walk-throughs - short, guided walk-through sessions
- Program Upgrades - as available
- New Program Releases - 1 month before general release
- Exclusive discount offers
- eBook on increasing profits, for your licensed program - as available
For those with Standard Licensing, the Continuity Plan is the method of obtaining the benefits desired while keeping the monthly costs to a minimum.
email: info@ritam.com - Telephone: US/Canada: 800-662-8471 - Int'l: 925-478-2732
